Reservations
Bookings can be made via our website, by email, or by phone. Full payment for your stay will be required to confirm the reservation.
In all cases, the booking is only effective after written confirmation from us.
Rates
Our prices are inclusive of VAT. The rates applied are those in effect at the time the contract is concluded. Any changes in rates imposed by regulations will be reflected in the price to be paid.
The tourist tax is charged separately and fully remitted to the public treasury. The amount is:
- €0.88 per person per night in the bed and breakfast
- €2.20 per person per night in the cottage.
Payment Methods
Payments can be made as follows:
Before Your Stay
- By credit card at any time via our secure website (CB, VISA, MASTERCARD, MAESTRO, VISA ELECTRON, V-PAY…)
- By check and holiday vouchers, up to 6 weeks before the start of your stay. Checks in foreign currency or euros issued in other EU countries are not accepted.
- By bank transfer, up to 10 weeks before the start of your stay. Any associated bank fees are the responsibility of the customer.
During Your Stay
- By credit card (CB, VISA, MASTERCARD, MAESTRO, BANCONTACT,…)
- By holiday vouchers
- In cash
Checks are not accepted on-site.
Cancellations
You may cancel your stay at any time under the following conditions:
- Cancellation received more than 21 days before your scheduled arrival date: Your booking will be fully refunded;
- Cancellation received between 21 and 9 days before your scheduled arrival date: 50% of the total amount of your stay will be charged;
- Cancellation received 8 days or less before your scheduled arrival date, or failure to arrive by 7:00 PM on the scheduled arrival date: The full amount of your stay will be due.
By way of exception, if your stay is prevented by governmental or prefectural health regulations published after your booking, still in effect on the theoretical date of your arrival, and prohibiting you from traveling to your destination on the scheduled dates, your stay will, at your choice, be:
- Either postponed to a later date to be agreed upon, and your payment will be converted into a credit note to be deducted from the price of your new stay;
- Or fully refunded 10 days after the theoretical date of your arrival, without penalties.
This applies upon presentation of supporting documents (regulatory order and proof of address).
Only cancellations made by email or mail will be considered.
In the event that exceptional circumstances require Château de la Cheyrelle to cancel your stay, all amounts paid will be refunded, and an alternative solution will be offered.
Children
Due to certain original architectural features, we cannot safely accommodate children under 12 years of age in some rooms or buildings. We kindly ask our guests to inquire beforehand.
The capacity of each room is clearly indicated. Additional beds cannot be added.
Pets
For hygiene and safety reasons, pets are not allowed on the property.
Check-in and Check-out Times
Check-in is between 5:00 PM and 7:00 PM. In case of late arrival, please notify us by phone before 4:00 PM. For the comfort of our guests, no arrivals are possible after 9:00 PM.
Check-out is between 8:00 AM and 10:30 AM.
Special Conditions for Cottages
Security Deposit
For cottage bookings, a security deposit is required before the keys are handed over, under the conditions indicated in Article III (payment methods).
Note: If the security deposit is paid upon arrival, only payments by credit card (VISA or MASTERCARD) or cash are accepted.
If the security deposit is paid by credit card, it will not be immediately debited; only a guarantee will be taken from your bank; the card will only be charged at the end of your stay if part or all of the deposit needs to be used.
The return of your security deposit (or the release of the card guarantee) will take place on the day of your departure, after the inventory check, provided that the accommodation is returned in perfect condition, without any damage, and with a complete inventory.
Check-in and Check-out Inventory
The day of your arrival, after payment of your security deposit and any remaining balance for your stay, a joint inventory of your accommodation will be carried out when the keys are handed over.
A joint inventory will also be carried out upon your departure when the keys are returned.
If the check-out inventory cannot be carried out jointly (e.g., if the guest leaves outside the agreed times), only the inventory carried out by the owner will be valid. The owner may use any available means of proof (bailiff’s report, photographs, etc.) if the accommodation is not returned in perfect condition. If the accommodation is returned in perfect condition, the security deposit will be refunded within 10 days.
Hygiene and Safety
Château de la Cheyrelle is a listed historic monument located in the mid-mountains (altitude 1,100 m). It offers its guests and visitors an authentic and preserved setting but requires some basic precautions.
Accident Prevention
Stairs, thresholds, sloping floors, black ice, and snow pose risks, particularly for those with balance or mobility issues, especially in winter. We do our best to welcome you under the best conditions, but it is important that our guests are aware and remain vigilant.
Fire Prevention
Due to the heritage value of the buildings and the fragility of the decor, the interior of all buildings is entirely non-smoking. Lighting candles, incense, or making fires in fireplaces not equipped with a wood stove is prohibited.
Wild Animals
The chateau park is regularly visited by many wild animals that contribute to its charm: deer, roe deer, hares, foxes, birds of prey, squirrels, etc. Most are not dangerous, but their tranquility should be respected, and caution should be exercised. Observing them is fascinating, and encounters are always moving.
Spring Water
The chateau has been supplied by its own mountain spring since the late 19th century. Bottled water is also available for purchase on-site.
Room Hygiene
Meals and picnics are prohibited inside the rooms and lounges.
Video Surveillance
To ensure the preservation of the premises, visitors are informed that the site is under video surveillance in accordance with the provisions of the Internal Security Code (Articles L.223-1 to L.223-9, L.251-1 to L.255-1, L.613-13, R.223-1, R.223-2, and R.251-1 to R.254-2), as well as the French Data Protection Act No. 78-17 of January 6, 1978, and the European Regulation 2016/679, Chapter III, Section 2.
Images are kept for a maximum of 7 days and may be viewed in the event of an incident by authorized personnel and law enforcement. You may exercise your right to access images concerning you by contacting the person in charge of the video surveillance system, Mr. Mazars (+33 4 15 58 00 34). You may also file a complaint with the CNIL at cnil.fr/plaintes or report any anomalies to the Departmental Prefect or the Departmental Video Surveillance Commission.